Plans & trial

Every new organisation begins with a 30-day free trial of the plan you choose. The trial starts once you pick a plan on the plans screen and leave a payment method at checkout (card or SEPA Direct Debit); until then the organisation exists but cannot be used yet. After the 30 days the chosen plan continues automatically unless you cancel before. The sidebar shows your plan and the days remaining.

Tiers

• Starter — 3 products included, up to 8 with product packs (one more product per pack, added at checkout or later on the plans screen); product and SBOM register, vulnerability monitoring, the Article 14 report workflow with export for the SRP, SBOM requests to suppliers, and 100 AI credits per month for first AI drafts.
• Professional — the working tier: up to 25 products, AI triage and AI drafts on the metered allowance (1,000 credits per month), CSAF advisories with CVD policy and security.txt, risk assessment, Annex I register, technical documentation, evidence vault and customer portal, 10 supplier qualifications, training and the AI Act register.
• Enterprise — unlimited products and seats, enterprise SSO with your own identity provider, Machinery Regulation dual-compliance, the approved AI tools register, 5,000 AI credits per month, assisted onboarding, invoice-based billing.

Starting the trial

After creating the organisation you see the plans screen only: choose Starter or Professional, monthly or annual billing, and click Try free for 30 days. Stripe’s checkout takes the billing address, VAT ID and payment method; nothing is charged during the trial. The workspace opens right after. If you prefer to buy by invoice, use Order by invoice on the Professional card; the Resilic team then sets the trial up together with the invoice.

During the trial

The trial runs with the limits of the chosen plan. As the end approaches the sidebar counts down and the plans screen names the date from which the plan is charged. An email a week before reminds you of that date. You can cancel at any time under Manage billing (Stripe’s self-service portal); access then ends with the trial and your data stays exportable. Without a cancellation the plan starts on the named date on the payment method on file, and the first invoice arrives by email.

A cancellation during the trial shows immediately: the plans screen says “Your trial ends on …; the cancellation is booked and nothing will be charged”, and the sidebar reads “then ends” instead of “then active”. The trial keeps running to its date, and until then you can undo the cancellation under Manage billing; the plan then starts as planned.

Which emails you receive from Resilic. All go to the organisation’s owners, in German and English:

• Order confirmation as soon as the trial is running: plan, billing cadence, product packs, the trial’s end date and the note that the plan then starts automatically. It doubles as the welcome.
• Cancellation booked when you cancel in the portal — and Trial continues when you undo it.
• Plan is active once the trial has turned into the paid plan.
• Trial ended when a cancelled trial runs out: the workspace is read-only from then on, the data stays.

Invoices and receipts come from Stripe; the payment method and billing address are changed there under Manage billing. The halfway email of an organisation from before the payment-method requirement, and the email after its unconverted trial, each carry one question — what would have made you buy? — with four fixed answers and an optional comment, answered with one click and without signing in. The answers go to the Resilic team only and shape the pricing; nothing about them changes your workspace.

What each plan enforces

Plan limits apply to new items only — nothing you have already created is ever removed or locked by a plan change:

• Products — Starter registers 3 products, plus one per product pack up to 8; Professional up to 25; Enterprise unlimited. Registering beyond the limit is declined with a notice that points to a product pack (Starter) or an upgrade. Counted are series products and custom products without a platform. A custom product derived from a platform is one delivered unit of that platform and does not count — 450 units on three platforms are three products. Removing the platform from a custom product makes it count from then on, like a new registration.
• Supplier seats — supplier qualification files: none on Starter, 10 on Professional, unlimited on Enterprise.
• AI assistance — every paid plan includes platform-funded AI within a monthly credit allowance shown on the plans screen: 100 credits on Starter, 1,000 on Professional, 5,000 on Enterprise. When the allowance is used up, drafting falls back to the deterministic templates until the next month — every feature keeps working.
• Bring your own key — connecting your own Claude API key is an Enterprise capability. A key that is already configured keeps working; only adding one requires Enterprise.
• Approved AI tools — the register of which AI tools staff may use and with which data (details) is an Enterprise capability.

Your trial, in your own numbers

While you’re on the trial, the plans screen shows a recap built from your own data — products monitored, CVEs correlated, actively-exploited matches found, evidence artifacts created. Demo data is never counted. In the final week of the trial the dashboard shows the same recap as a reminder of what continues working after you choose a plan.

Checkout

Starter and Professional are self-serve through Stripe’s hosted checkout — card details never touch Resilic. Pick monthly or annual billing at checkout; annual is offered at a discount (about two months free versus paying monthly). On Starter, choose the number of product packs before checkout; the price on the card follows the count, and an active Starter subscription can add or remove packs on the plans screen at any time (prorated, effective immediately). A promotion code, where one is offered, is entered on the Stripe checkout page. Prices are shown excluding VAT. Enterprise is sold by invoice (NET-30) — contact the Resilic team.

Professional by invoice. The annual Professional subscription can also be ordered without card details: with annual billing selected, the Professional card shows Order by invoice. Once you confirm, you receive the invoice by email (NET-30), payable by bank transfer; the Resilic team activates the plan. Stripe’s checkout itself does not accept bank transfers for subscriptions.

VAT for EU businesses. Resilic sells business-to-business. If your company is in an EU member state other than Germany, checkout requires your EU VAT ID and confirms it against the European Commission’s VIES register so the reverse-charge mechanism applies (you account for VAT locally; none is added to the invoice). German companies are invoiced with German VAT; the VAT ID is optional. If VIES is temporarily unavailable — individual national registries do go down — retry after a few minutes.

After payment, Stripe confirms the subscription to Resilic and your plan switches from Trial to Active within moments — no restart or re-login needed.

Enterprise is requested in-app (the Enterprise card under Upgrade): tell us briefly about your fleet and we come back to you — billing is by invoice (NET-30), activated by the Resilic team.

Managing a subscription. Once a plan is active, Manage billing on the plans screen opens Stripe’s self-service portal: invoices, payment method, and cancellation live there.

If the trial is cancelled or a subscription ends

Your workspace switches to read-only for changes: everything remains visible and every report and export keeps working — your data is never held hostage — but creating or editing items is paused until a plan is chosen again. In the app every declined change says the same. The same applies to organisations from before the payment-method requirement whose trial ends without a plan; their owners receive an email with the way to the plans page. If a payment fails — including the first one after the trial — nothing is paused immediately: Stripe retries the payment first, and access continues during that period.

Complimentary plans

Some workspaces run on a plan granted free of charge by the Resilic team — for example partner organisations or agreed pilot phases. Your Billing page then shows “Complimentary plan — no payment required” with the granted tier (and an end date if the grant is time-boxed). No payment details are needed and the checkout is disabled while the grant is active. If a time-boxed grant ends, the workspace behaves like an expired trial: your data stays readable and you can subscribe to any plan at that point.